Create apps that help customers
accomplish their goals. Provide as much
self-service as possible with a great user
experience.
Deliver apps that are well-integrated with
internal systems to provide efficiencies
and use the latest technology.
Architect apps that scale with increased
demands and loads. Use the power of
the cloud as efficiently as possible.
​According to a leading research, 72% of organizations plan to use AI in their CX initiatives and the top two areas of focus are agent analytics and personalization. Watch this episode of Lateetud’s Intelligent Automation Minute as, our CTO, Murali Menon, discusses the use of AI and RPA to improve contact center performance.
This case study discusses how Lateetud created an end-to-end solution that provided a borrower portal with rich but simple UI-UX for borrowers to submit loan applications and a lender portal for bank associates to process the loans. Lateetud helped banks process more than 200,000 loans and upward of $4 bil in loans in matter of weeks.
