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Build experiences your customers will love

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AI-powered self-service

Automate routine inquiries with conversational AI, RPA and chatbots to reduce wait times.

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Omnichannel customer service

Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.

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Remote agent contact centers

Make it easy for agents and supervisors to work from home with little to no operational impact.

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Proactive customer engagement

Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.

LatCall Solution

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Benefits & Results

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Roadmap to Success

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Envision your Success

  • Identify areas of improvement through structured process assessment and call analysis
  • Identify solutions and technology fit
  • Create a business case with ROI and business benefits
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Accelerate your Vision

  • Build and design the solution
  • Embed within existing applications like SalesForce, HubSpot, etc.
  • Create a single pane view using API, RPA and zero-code interfaces
  • Connect with ecosystem partners that provide certified integrations for WFM and campaign drivers
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Cruise and Optimize

  • Review metrics for optimization
  • Review top call drivers for introducing self-service or deflection solutions
  • Use performance trends to further inspect and iterate your contact center

Choose from transparent, flexible pricing models

Pricing options

Per-hour pricing

Pay per active user hour to flexibly scale up or down with seasonal traffic or account for part-time agents.

Per-month pricing

Pay flat rate per named user (agent, supervisor, or administrator) per month for predictable spend, regardless of volume or activity.

Explore More

Webinar:

Intelligent Automation Crash Course I

The Lateetud and Blue Prism Intelligent Automation (IA) Crash Course is a virtual, cant-miss event that will walk you through the key steps and success criteria on how to create a successful IA program.

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White Paper:

Contact Center Automation

The digital era is often defined as an era for prolific development and use of sophisticated technological innovation in almost all aspects of global business activities.

Read now