...Over the past weeks we have experienced unprecendented uncertainty over what was coming, we were in a situation where we found our workforce absolutely overrun with work, we were understaffed, and work was pilling on. When Lateetud's team stepped in; this changed to an extremely energetic, fast paced day to day, in which they pulled resources to build an infrastructure that would allow us to not only cope with the demand and address all the backlogged work but presented new innovative ways to streamline our entire loan operations, we have seen massive wins in short windows of time. They were responsive, engaged, available, agile and accomodating and have proven to be knowledgeable on all things automation; we could not be more pleased to have started this partnership...Head of Strategy and Operations
...Lateetud and their senior leadership have been instrumental in helping us develop a customized process automation solution powered by their technology offering to help process incredible demand for the PPP loan product. The requirements of the loan program continue to evolve, but Lateetud has worked tirelessly, nearly around the clock, to get extremely complex processes automated in short order. Their dedication to their clients is spectacular, I would highly recommend them....
To guarantee proactive customer outreach, timely and accurate data inputs for validation, the Digital Orchestration layer will provide significant value to lenders and borrowers. It will hold disbursed loans and client data, it will trigger the engagement with borrowers by sending reminders with detailed instructions on what to submit and when. The solution will provide a portal enabled with AI chatbot powered by Digital Workers to facilitate client registration for document submission and status requests, and will provide unparalled visibility on loan forgiveness requests. By providing quick and easy insight to open requests it will increase customer satisfaction.
The solution will sit on a database with information on all your SBA PPP Disbursed Loans, (SBA Loan number, Company name, Email id, Loan approved date, Funding date, Amount) it will be ready to ingest the required data to process calculations and verifications necessary for Loan Forgiveness to be granted, in accordance to SBA guidelines. Advanced Data Extraction ABBYY NLP engine will extract, sort and prepare data with high accuracy levels for calculations to be automatically completed and prepared for Agent review as well as Loan Portafolio onboarding.
Digital Workers will be able to quickly queue uploaded documents by borrower for Extraction, move extracted data into workflow engine for agents to have visibility over both a graphical capture of the submitted documentation as extracted and preprocessed data. Additionally digital workers are capable of keeping synchrony among the request inputs (email, chatbot, Lender's CRM, Portal submissions) and all processing systems to facilitate agile output responses to borrower and lender and lender ecosystem. Since digital workers leverage UI for system interaction there is no need for hefty integration development.