CARES ACT Mortgage Forbearance: Automation fast forward

Date of Events: August 6, 2020

Category: Mortgage, Intelligent Automation, Banking, Artificial Intelligence

With over 4.14M loans in active forbearance representing 7.8% of all active mortgages and over $900B in unpaid capital, mortgage servicers are shifting from pipeline of new forbearance requests to managing a new wave of forbearance extensions and post-forbearance workouts. Millions of customer touch points will be required to support the modifications and decisions that are to follow in the next 12 months.

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