Solutions / Capacity and workforce planning
Put the capacity you already have to work.
Demand has to be forecast, capacity has to be planned, and schedules have to be built and kept current. When those steps are disconnected, gaps only show up after service slips. We connect forecasting, planning and scheduling so you can act before it does.
Gaps between demand and capacity show up too late.
Most organizations plan capacity in one place, build schedules in another, and see demand somewhere else. Forecasts live in spreadsheets, schedules are adjusted by hand, and coverage gaps are found when someone is already waiting.
The impact shows up in longer waits, overtime and burnout, idle capacity in some places and backlogs in others, and decisions made on last month's numbers. The problem is rarely too few people; it is not seeing the gap between demand and capacity early enough to close it.
Capacity is a continuous operation, not an annual plan.
We work across forecasting, planning, scheduling and monitoring, and the workflows that connect them. The goal is access and service that hold up when demand changes, using the people and resources you already have.
Connecting these steps turns capacity planning from a periodic exercise into a loop your teams can act on every week.
Where we work across capacity and workforce planning
Our work spans demand forecasting and capacity planning through scheduling, real-time monitoring and performance visibility.
Shift and on-call scheduling
Build and maintain schedules and on-call coverage that follow the forecast, with rules and preferences handled automatically.
Workforce optimization
Match staffing levels and skills to demand across sites and teams, reducing both overtime and idle time.
Real-time capacity monitoring
Track demand and available capacity as the day unfolds, and flag gaps while there is still time to act.
Capacity performance and visibility
Bring forecast, schedule and actual data together to see utilization, access and where capacity is lost.
The same capability, in the language of your operation.
Each industry page goes deeper into how this works with your systems, regulations and teams.
84% more exam-volume access, without adding staff.
A leading U.S. radiology organization put capacity it already had to work, forecasting imaging demand against scheduled capacity and closing gaps before access slipped.
Figure from a single customer engagement.
Take a closer look at your capacity.
Tell us where demand outruns your schedule, and where your teams spend time rebuilding plans by hand. We will help identify where capacity can improve.