Contact center transformation involves implementing intelligent automation in the form of artificial intelligence (AI), robotic process automation (RPA), chatbot, and natural language processing. Intelligent automation of a call center is all about saving time for human agents while providing the highest customer satisfaction. The idea is to use intelligent automation to drive up the customer experience (CX) while reducing both average handle time (AHT) and after-call work (ACW). This webinar presented to you by Lateetud and Blue Prism will provide you with conventional use cases for contact center transformation and how to get started — paired with a guided virtual wine tasting experience! Register by November 3rd in order to receive your wine tasting kit.