DATA, AI, AND COLLABORATION SOLUTIONS

Transform customer experiences by empowering your agents to drive faster resolution using generative AI, omnichannel experience, proactive engagement, and automation. Lateetud contact center experts will help build experiences your customers will love.

Design, predict, and deliver content through the right channels in the moment of interaction. Personalize the interaction with unified customer profile to make the journeys responsive and connected. Lateetud marketing solution experts can help you build an effective customer outreach program.

Create user-friendly, custom, modern, and secure customer access channels to enhance experience and engagement. Our expert consultants, UX/UI designers, and developers can help you innovate at scale to create bespoke enterprise-grade web experiences for both desktop and mobile. These experiences are functional, accessible, and enjoyable to use.

Improve efficiencies, increase throughput, boost productivity, and reduce cycle time by automating repetitive tasks using Intelligent Automation technologies. With expertise in Robotic Process Automation (RPA), Workflow Orchestration, Intelligent Document Processing, and Analytics, your dedicated Lateetud team can help you achieve your business objectives.

Organize, manage, and incorporate content into collaboration and workflows with Microsoft’s Content AI solutions and Lateetud’s expertise in document management, classification, compliance, metadata management, content discovery, and AI. Build Content AI capabilities to secure, search for, and offer relevant content where it matters the most.

Make digital transformation a reality by efficiently extracting data from structured and unstructured sources. Leverage Microsoft Azure’s industry-leading cognitive and AI solutions with Lateetud as your partner. Our nVizion AI solution offers end-to-end capabilities to capture, digitize, classify, extract, organize, and analyze all types and formats of documents.

Lateetud’s industry consultants and architects can help you build a unified view of your customers by bringing data from multiple systems and applications together using pre-built Industry Data Models and standardized, extensible data schemas that can be shared with new applications.

In the world of AI and machine learning, Data Lakes and Data Warehousing are of special importance. As a Microsoft partner, our expertise in Azure and data platforms can help you build comprehensive data collection systems that provide real-time, context-aware actionable insights, automation, and differentiated customer experiences.

Business teams need actionable insights to provide differentiated customer experiences. Our business intelligence experts can analyze data from transaction systems, data warehouses, or big data systems to achieve this goal.