LatCall – See How It Works


Check out this short video to see how LatCall – Lateetud's Contact Center AI solution works. You will get a sneak peek into the product, features, benefits and a use case to see how LatCall is adaptable and scalable to increase your contact center’s efficiency and First Call Resolution.



Solution Brief

Contact Center AI

LatCall is the best-in-market automation solution for your Contact Center process. Powered by Artificial Intelligence and Robotic Process Automation, LatCall is designed to have an adaptive and scalable model to automate most of your Contact Center operations, increasing customer experience, employee retention and First Call Resolution (FCR).

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Choose from transparent, flexible pricing models

Pricing options

Per-hour pricing

Pay per active user hour to flexibly scale up or down with seasonal traffic or account for part-time agents.

Per-month pricing

Pay flat rate per named user (agent, supervisor, or administrator) per month for predictable spend, regardless of volume or activity.

Build experiences your customers will love

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AI-powered self-service

Automate routine inquiries with conversational AI, RPA and chatbots to reduce wait times.

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Omnichannel customer service

Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.

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Remote agent contact centers

Make it easy for agents and supervisors to work from home with little to no operational impact.

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Proactive customer engagement

Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.

Roadmap to Success


Envision your Success

  • Identify areas of improvement through structured process assessment and call analysis
  • Identify solutions and technology fit
  • Create a business case with ROI and business benefits

Accelerate your Vision

  • Build and design the solution
  • Embed within existing applications like SalesForce, HubSpot, etc.
  • Create a single pane view using API, RPA and zero-code interfaces
  • Connect with ecosystem partners that provide certified integrations for WFM and campaign drivers

Cruise and Optimize

  • Review metrics for optimization
  • Review top call drivers for introducing self-service or deflection solutions
  • Use performance trends to further inspect and iterate your contact center

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Transforming the Contact Center through Intelligent Automation

Executive insights on Contact Center transformation with Blue Prism and Lateetud

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White Paper:

Contact Center Automation

The digital era is often defined as an era for prolific development and use of sophisticated technological innovation in almost all aspects of global business activities.

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