6 Signs You Need an Intelligent Automation Solution
- Pawan Jadhav
- February 12, 2020
Robotic Process Automation, Process Automation Best Practices, Intelligent Automation
As digital transformation forges on, we find daily opportunities for Intelligent Automation (IA). Our last post in this series examined IA and its true definition. In this post, we’ll highlight major signals that should prompt you to start thinking about Intelligent Automation as a potential solution to reign in your operations.
What are the signs?
- Large Number of Exceptions: You’ve automated processes with RPA but seeing a lot of exceptions. Reasons for this include: the data is very unstructured, the incoming data is in a format (voice, SMS, scanned images, etc.), your systems do not understand, the activity involves applying complex rules or human judgement, or there is a lot of variability in your data.
- Lack of End-to-End Visibility: You may have automated in parts and pieces (RPA, OCR, etc.) but there is nothing bringing it all together. This means you lack end-to-end visibility of your processes and there is no orchestration layer that ties it together, providing the necessary metrics to evaluate the progress of your operations team. Your customers or vendors do not have visibility of their processes or information, and you are not able to provide this to them because the systems or applications do not talk to each other.
- Lack of Scalability: As you plan to grow your operations to keep up with customer acquisition goals, you realize that the only way to grow is to add people, resulting in a linear cost model. Inevitably, you realize it is very time consuming to hire, train and retain these resources and that you are already becoming a bottleneck.
- Volume of Manual Work: Your operations floor is full of people glued to multiple screens doing swivel chair activities – transferring data from one screen to another. You notice a lot of errors and quality issues. Your internal and external customers are unhappy, your employees are unhappy (because the work is so manual) and the result is attrition. You also notice papers being scanned, printed and re-scanned at various stages. All of these are telltale signs that you need intelligent automation.
- There is No Single Source of Information: You notice that you must go to multiple sources - emails, file locations, spreadsheets and multiple software applications to collect or compare data. You realize that the information that should be available at click of a button is so spread out, that you give up or postpone collecting this information for a later date.
- Why Not? If Not You, Who?: Your pain points are not addressed by your IT group, and instead become part of portfolio management, which relegates you to a corner because the organization is working on other high priority items (in partnership with one of the “Big5” consulting firms.) You realize you need to control your destiny now and, considering the citizen developer revolution, you have an opportunity to set up your own automation practice that owns RPA, Data Extraction, Workflow, and Decisioning Systems. You think it is time to act. Why not? If not you then who?
What impact does Intelligent Automation have on your operations? I will address this in my next post titled - “How Intelligent Automation Improves Efficiency and Productivity of your Operations Team”. In the meantime, visit for more information about how IA can benefit your organization.