Role of RPA and BPM solutions in health care sectors to handle the pandemic with preparedness

Role of RPA and BPM solutions in health care sectors to handle the pandemic with preparedness

  • Author
  • April 30, 2020
Category: Robotic Process Automation, Healthcare, No-Code/ Low-Code Workflow

The viral infection has surpassed human assumptions by turning into a massive pandemic disease, infecting around 3 Million people across the globe. The world is racing to find effective solutions to curb down the infection in all possible ways. The biggest question emerging out of this present scenario is, Do the pandemic attacks end with COVID-19?

The existence of toxic micro-organisms is not new to the human race but, over the period, the list of these deadliest toxic agents' names is growing higher. This is the indication that the pandemic attacks are not the end but the beginning.


How do we prepare our future to handle the pandemic with preparedness?

On humanity grounds, we don’t plan a virus to destroy our existence, but we can build an effective system to handle the pandemics with preparedness by introducing automation solutions into the workforces. Especially the health care sectors must work towards bringing in progressive changes by simplifying the jobs and aim to achieve 100% data digitalization.

How RPA and BPM solutions can help the health care sectors to handle the pandemic with preparedness?

Automation elevates the human role into higher-value jobs

RPA During the pandemics like COVID-19, the greatest challenge for health care institutions is, to treat more patients with minimal staff. Both the clinical and non-clinical employees are under immense pressure yet, they are standing in the frontline as warriors, working continuously to save the people from the deadliest viral infection. Their service to mankind is unmatchable. In such critical hours, the human roles in the healthcare institutes must be given utmost importance. The workload must be balanced to cut down the pressure and elevate their roles to perform higher-value jobs.

  • Automation technology is a boon to the health care sector during the pandemics. It helps to process larger volumes of complex data, in less time with a zero percent error rate.
  • RPA technology can bring in an immediate solution for all the repetitive jobs such as billing, data entry, data classification, etc.
  • BPM solutions add extra value by optimizing the work processes and increasing productivity with minimal human intervention.
  • When back end jobs are streamlined, the clinical teams can focus on providing quality treatment to more patients in less time.

Data digitalization is a must to handle pandemics with preparedness.

Health care is a complex business, many divisions and sub-divisions are working towards providing quality healthcare facilities to the patients. They have vast data to process and most of the health care organizations are still operating with the traditional paperwork and manual data entry process. Their reluctance to adopt new technology has built up complexity in the workflow, resulting in data loss or data inconsistency in the patient’s medical records in the Electronic Medical Record (EMR) and Electronic Health Record (EHR).


Loss of the information in the EMR and EHR is one of the major drawbacks for the government to handle the pandemic with preparedness. It is high time for the health care sectors to understand the importance of data digitalization. They must work parallel, supporting the Government by producing the complete medical history of patients for further analysis.

The automation technology helps to identify and fill the lacunas immediately, keeping the workflow organized, preventing loss of data.

How digitalization can help in controlling the pandemics?

  • At times of pandemics, many patients visit the local health care institutes for testing or treatment. These patients are provided with a form to be filled up with the details related to symptoms, prior medical history, travel history, drug allergies, etc.
  • Note: Patients must also be requested to provide HIPAA, PHI, or GDPR details in connection to treatment and demographic identity/ mapping, etc.
  • On automating the systems, the captured and stored data gets instantly classified into different groups such as the patients with high risk, medium risk, low risk, confirmed positive cases, the number of tests conducted in a particular area, etc.
  • This process helps to secure the complete data of every single patient, along with the other information such as location, phone number, travel history, treatment initiated, medicine, testing, etc.
  • The digitalization of patient’s data not only helps to speed up the testing and treatment process but also helps in contact mapping, to curb down the viral chain transmission.
  • On collecting the digitalized patient’s data from the local health care units and testing labs, geographical mapping is initiated to identify the adversely affected pandemic zones. The Government can address these particular areas on top priority, by sending the medical emergency teams and supplies, to get the viral infection under control from spreading into masses.

Automation solutions smarten communication channels within the health care departments:

RPA Non-clinical departments are the backbone for the clinical processes to function steadily. During pandemics, there is a high demand for masks, testing kits, medicines, gloves, needles, sanitizers, medical equipment, etc. It is a tedious task to handle the entire process manually, such as checking the stock, updating data to the system, coordinating between the medical departments and the supply chains, etc. The automation technology creates a short cut for lengthy processes by optimizing the workflow with effective RPA and BPM solutions. RPA technology works best when deployed in repetitive tasks and the BPM solutions help to maintain the entire process in the loop, by sending regular stock updates within the departments. Thus the inventory and supply teams work in coordination, extending timely support to the clinical staff to provide quality treatment to the patients.

Automation lays out a timesaver route map for many of the integrated processes in the health care centres.


RPA On the outbreak of the news COVID-19, the government has introduced new policies into the Health Insurance schemes. The clinical teams are engaged in multitasking roles like, procuring the patient’s medical insurance data and matching them with the new policies, handling the billing procedure, treating the patients, etc. With this, the stress levels have reached the peaks. The health care centres can ease out of this complex process, by integrating with the external systems. Through automation solutions, the bots can extract the patient’s insurance eligibility data from the third party systems (Insurance companies) and structure the entire billing process in minimal time. Allowing doctors and nurses to focus on giving on-time treatment to the patients.


RPA During the pandemics, our main focus is to provide immediate treatment to the patients, by isolating them from the mass contact. Online appointments can be generated with the support of chatbots, to avoid the queue system. Patients can share their symptoms for the predetermined questionnaire during the appointment, which helps to speed up the treatment procedures.



RPA and BPM solutions can bring effective working modules to health care sectors to handle pandemics with preparedness.

  • It optimizes the work process by increasing productivity in businesses.
  • The results are accurate with a zero percent error rate.
  • It is flexible to install and reprogram according to the requirement in a workflow.
  • cost-effective and time-saving.
  • Easy to learn and no prerequisite skills are required to operate.
  • Elevates the human role in higher-value jobs.