Intelligent Automation (IA) is a hot topic in the automation space (for good reason). The benefits of incorporating IA into your existing operations are vast – so vast, it warrants an entire blog series. In a 5-post blog series that will publish on Wednesday of each week, I’ll share key insights about why intelligent automation is far more than a technology trend, but a game changer.
The blog series will go beyond defining IA, illuminating the impact it can have on your efficiency, productivity and ultimately, bottom line. Here’s what you can expect each week:
Intelligent Automation is a relatively new term, made popular by Robotic Process Automation (RPA). IA brings together multiple automation technologies to automate a process and is supported by AI/ML to provide a more effective solution.
IA has encouraged the re-emergence of technologies that have been around for decades, like workflow management, OCR, analytics, etc. More importantly, the word “intelligent” highlights the advent of AI/ML in these technologies to solve seemingly unsolvable problems.
IA helps you understand incoming data, whether it is structured or unstructured from multiple sources (email, images, voice, SMS/text, video or chat), and extract meaningful information from it. This allows you to orchestrate the process workflow, that now comprises of human workers and digital workers, to act on the extracted information. Even more, it allows you to make increasingly complex decisions using complex business rules engines or decisioning systems, powered by machine learning, to reduce exceptions.
The diagram represents an Intelligent Automation framework. We also refer to it as Digital Operating Model.
The four major components of IA, as shown in the framework above, can work independently or together to accomplish the following automation objectives:
Do you really need Intelligent Automation? I will address this in my next post titled - “Signs You Really Need Intelligent Automation.” In the meantime, visit for more information about how IA can benefit your organization.